Frequently Asked Questions
Everything you need to know about your FormDTM experience.
What is the standard shipping timeframe for FormDTM orders?
We process orders within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location, and tracking information is emailed immediately upon dispatch.
What is your return policy for electronic components?
We offer a 30-day return policy for all unused and unopened electronics. If the product is defective, please contact our support team within 7 days of receipt for a full replacement or refund.
Do FormDTM products come with a manufacturer warranty?
Yes, all FormDTM official hardware carries a 12-month limited warranty covering manufacturing defects and technical malfunctions under normal usage conditions.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are encrypted and secured via SSL technology.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to local import duties and taxes which are the responsibility of the customer.
How can I track my order status?
Once your order has shipped, you will receive an email with a unique tracking number and a link to our carrier's tracking portal to monitor your delivery in real-time.